This privacy notice for Runner Beam LTD ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using the table of contents below.
In Short: We collect personal information that you provide directly to us when using the Services.
We collect personal information that you voluntarily provide when creating an account, registering to take part in an event, using our mobile application, or contacting us for support.
When you participate in an event using our mobile application, we collect the following personal information in order to create your participant profile and operate race-related features:
If you are a race organiser using our web portal, we do not collect or store personal information about you other than the login credentials required to access the system. We do not store your name, email address, or other personal details.
Sensitive Information. We do not collect or process sensitive (special-category) information such as health data, biometric identifiers, political opinions, or religious beliefs.
If you use our mobile application, we may collect the following information to enable core functionality and maintain security:
This information is required to operate the Services securely, troubleshoot issues, and maintain performance.
All personal information you provide must be accurate, complete, and kept up to date. You must notify us of any changes.
In Short: Some device and usage information is collected automatically when you use our Services.
We automatically collect technical data when you visit, use, or interact with the Services. This information does not identify you directly but may include IP address, browser type, device characteristics, operating system, language settings, referring URLs, country, general location, usage patterns, and technical diagnostics. This is required for security, service integrity, and internal reporting.
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
If you are located in Canada, this section applies to you. We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example: if collection is clearly in the interests of an individual and consent cannot be obtained in a timely way; for investigations and fraud detection and prevention; for business transactions provided certain conditions are met; if it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim; for identifying injured, ill, or deceased persons and communicating with next of kin; if we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse; if it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province; if disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records; if it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced; if the collection is solely for journalistic, artistic, or literary purposes; if the information is publicly available and is specified by the regulations.
In Short: The table below explains the purpose for which we process personal data and the legal basis that applies to each purpose under the UK/EU GDPR.
| Purpose of Processing | Legal Basis |
|---|---|
| To deliver and operate the Services, including event management, user registration, authentication, live location tracking, and race replay functionality. | Performance of a Contract (necessary to provide the Services you request) |
| To maintain the security, integrity, and availability of the Services (fraud prevention, monitoring, access logs, abuse detection). | Legitimate Interests (ensuring platform security); and in some cases Legal Obligation (e.g., preventing criminal misuse) |
| To store historical location data for race replay and event history features. | Performance of a Contract (core part of the service); or Legitimate Interests (providing expected race-replay functionality) |
| To provide customer support, respond to enquiries, and handle data subject requests. | Legitimate Interests (operating and improving the service); and in some cases Legal Obligation (responding to rights requests) |
| To improve and enhance the Services (diagnostics, usage analysis, stability troubleshooting). | Legitimate Interests (understanding how the platform is used and improving performance) |
| To comply with laws, regulations, law-enforcement requests, and legal processes. | Legal Obligation |
| To protect vital interests in rare or emergency situations (e.g., urgent safety risks). | Vital Interests |
If we rely on consent for any new purpose in the future, we will request it in advance and you may withdraw it at any time.
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations: Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
In Short: We only share your personal information with third parties where there is a clear business need, and only with providers who meet our security and privacy requirements.
Below are the categories of recipients with whom we may share personal information, why we share with them, and where relevant confirmation that processing and storage occurs within the United Kingdom or the European Union.
Processor agreements & safeguards: We enter into data processing agreements with our service providers that require them to process personal data only on our instructions and to implement appropriate technical and organisational measures. Where any processing or storage were to occur outside the UK/EU, we would put in place legally required safeguards (such as EU Standard Contractual Clauses or another lawful transfer mechanism) to ensure an adequate level of protection.
Your right to know who receives your data: You may request a list of the specific categories and names of third parties with whom we share your personal information by contacting us at [email protected]. We will provide this information unless a legal restriction prevents disclosure.
In Short: We use only essential cookies required for the operation and security of our Services.
Our Services use a very limited set of cookies and similar technologies. These technologies help us provide core functionality such as keeping you logged in, ensuring secure access, preventing fraud, and remembering your preferences. We do not use cookies for advertising, behavioural tracking, cross-site profiling, or analytics.
Under UK and EU law, cookies fall into two main categories:
We only use essential cookies. Because we do not use any analytics, advertising, marketing, or behavioural tracking cookies, we do not require a cookie banner or consent mechanism.
The essential cookies we use serve the following purposes:
We do not use third-party cookies or permit third-party tracking technologies on our Services. No information is shared with advertisers, analytics providers, or external marketing tools.
You can control or delete cookies through your browser settings. If you disable all cookies, certain features of the Services may not function properly, including login and session-based features.
If we ever introduce non-essential cookies in the future (for example, analytics to understand usage), we will update this notice and provide a clear consent mechanism in line with UK and EU law.
In Short: We keep your information only for as long as it is necessary to fulfil the purposes described in this privacy notice, to meet legal obligations, to resolve disputes, and to enforce our agreements.
Data residency: All personal data we process is stored and handled exclusively within data centres located in the United Kingdom and the European Union. We do not transfer or store personal data outside the UK/EU.
Below is a clear view of how long we retain different categories of data. These periods reflect our operational needs, legal requirements, and user expectations.
Deletion and anonymisation: When information is no longer needed, we delete it or convert it into an anonymised form that can no longer be associated with you. If immediate deletion is not technically feasible (e.g. due to archived or backup copies), the data is securely isolated and removed when deletion becomes possible.
How to request deletion or export: You may request access, correction, export, or deletion of your information at any time by contacting us at [email protected]. We typically complete verified deletion requests within 30 days, unless extended by law or required for identity verification.
If you would like more detail regarding the retention period that applies to a specific category of information, please contact us at [email protected].
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
In Short: Depending on your state of residence in the US or in some regions, such as the EEA, UK, Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
UK users: You have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO). You can contact the ICO via its website or by calling +44 303 123 1113.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you have questions or comments about your privacy rights, you may email us at [email protected].
In Short: No. We do not use personal data to make automated decisions that have legal or similarly significant effects on you.
We do not use algorithms, machine learning systems, or automated processes to make decisions about you without human involvement. We also do not carry out profiling that evaluates aspects such as your behaviour, performance, preferences, or movements for decision-making purposes.
If this ever changes in the future, we will update this privacy notice and explain the nature, scope, and consequences of any automated decision-making before it is introduced.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognising or honouring DNT signals, we do not respond to them at this time.
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.
We have collected the following categories of personal information in the past twelve (12) months:
Category Examples Collected
A. Identifiers
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
YES
B. Personal information as defined in the California Customer Records statute
Name, contact information, education, employment, employment history, and financial information
YES
C. Protected classification characteristics under state or federal law
Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data
YES
D. Commercial information
Transaction information, purchase history, financial details, and payment information
NO
E. Biometric information
Fingerprints and voiceprints
NO
F. Internet or other similar network activity
Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements
NO
G. Geolocation data
Device location
YES
H. Audio, electronic, sensory, or similar information
Images and audio, video or call recordings created in connection with our business activities
NO
I. Professional or employment-related information
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
NO
J. Education Information
Student records and directory information
NO
K. Inferences drawn from collected personal information
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
NO
L. Sensitive personal Information
Account login information and precise geolocation
YES
We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of: receiving help through our customer support channels; participation in customer surveys or contests; and facilitation in the delivery of our Services and to respond to your inquiries.
We will use and retain the collected personal information as needed to provide the Services or for: Category A - As long as the user has an account with us Category B - As long as the user has an account with us Category C - As long as the user has an account with us Category G - As long as the user has an account with us Category L - As long as the user has an account with us
Sources of Personal Information
Learn more about the sources of personal information we collect in 'WHAT INFORMATION DO WE COLLECT?'
How We Use and Share Personal Information
Learn about how we use your personal information in the section, 'HOW DO WE PROCESS YOUR INFORMATION?'
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, 'WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?'
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be 'selling' of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
Depending upon the state where you live, you may also have the following rights: right to obtain a list of the categories of third parties to which we have disclosed personal data; right to obtain a list of specific third parties to which we have disclosed personal data; right to limit use and disclosure of sensitive personal data; right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature.
To exercise these rights, you can contact us by submitting a data subject access request, or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorised agent to make a request on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with applicable laws.
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorised agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected]. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California Civil Code Section 1798.83, also known as the 'Shine The Light' law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?'
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
Runner Beam LTD
3rd Floor,
86-90 Paul Street
London EC2A 4NE
United Kingdom
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.